*** STAY SAFE & STYLISH - SHOP our new HEPA 99% Barrier washable Face Masks & Filters ***
info@ogonewyork.com

Shipping, Delivery & Returns

Shipping & Delivery Information

United States

In-stock items will take up to 5 working days
Tracked shipping/courier 5 working days $7.99
Free shipping for orders over $150

Europe (including UK)

Tracked shipping/courier 5-7 working days $22.50
Free Europe shipping for orders over $300

Processing time

The order processing normally takes 48 hours, but might take up to 3-5 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

Delays

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Customs fees

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, OGONEWYORK has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Track your order

If your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.

Returns

Online & Instore Returns

OGONEWYORK wants you to love your newly purchased item(s). If you are not entirely satisfied with your purchase we will issue you a store credit for the amount it was purchased for.

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact info@ogonewyork.com.

Items purchased at a discount of 30% or are final sale and cannot be returned.

Items purchased at a discount of less than 30% will be returnable for online credit only.

*** This includes discount codes and site-wide applied discounts.

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.

How should I send my return back?

Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.

Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.

Fill out the Returns & Exchange Form here to start your return! Once you submit the form you will receive a pre-paid return label within 72hrs.

When completing the form just select the products you are returning and tell us a little bit about why you're returning them and how you would like to send them back.

If you choose to use the pre-paid UPS return label, please take it to your nearest UPS store for delivery. We will have a record of the tracking number.

The $5.95 for the return label will be deducted from your store credit. Our pre-paid return labels are only for use in the United States.

If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number.

Shipping charges will not be reimbursed.

Return shipping costs are not reimbursed by OGONEWYORK. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at info@ogonewyork.com so that they can help you with a return label.

SEND RETURNS TO:
OGONEWYORK
Order #_________________
8224 3rd Avenue
Brooklyn,NY 11209

Return Packaging

You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

Refunds & Processing Time

You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account.